As a Customer Support Representative, you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform. Maternity Leave Replacement for a period of 7 months

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grows.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Role and Responsibilities

• Respond to customer inquiries and requests in a timely and professional manner via chat and email

• Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction

• Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages

• Keep up-to-date with product information and company policies to accurately assist customers

• Maintain customer data and communicate effectively with internal teams as needed

• Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements

• Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days

Work experience and skills

• Excellent communication skills, both written and verbal, in both English and Spanish

• Prior experience in a customer service role (face-to-face, online or phone-based)

• Availability to work on a 24/7 rotating roster

• Ability to work efficiently and effectively in a fast-paced environment.

• Familiarity with the crypto and online betting industry

• Previously worked in sports betting or online casino

• Previous experience working with Slack, G-Suite,

Personal qualities and behavioral traits

• Excellent communication and written skills

• Ability to take initiative

• Customer and solution focused

• Ability to multi-task

• Ability to work effectively without supervision

• Strong problem-solving and customer service skills

Relationships

• Team leader and other specialist Customer Support roles who will support you day to day

• Payments providers and internal payments coordinator/team

• Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including but not limited too

• KYC team

• Fraud and AML

• Tech Support

Benefits:

Some of the perks of working for us:

• Flexible working hours

• Life insurance coverage

• Medical Insurance

• Additional vacation days

• 7 personal days off per year

• Office amenities.

• Birthday gift card

• Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)

• Annual training and development budget