The Westerly Concierge - Hilton Aruba Caribbean Resort & Casino

%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EThe Westerly Concierge serves as a dedicated lifestyle ambassador for The Westerly Tower, delivering highly personalized, anticipatory, and memorable guest experiences. This role designs and coordinates tailored itineraries, manages special requests, supports VIP and repeat guest recognition, and acts as a trusted local expert, ensuring that every Westerly guest experience seamless luxury from through departure.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3E%3Cu%3EPosition Summary:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EThe Westerly Concierge is responsible for providing elevated concierge and guest relations services tailored to a luxury resort-within-a resort environment. The role blends traditional concierge expertise with proactive guest engagement, service recovery, and close collaboration with Front Desk, Bellmen, Housekeeping, Food %26amp; Beverage, Spa, Casino, and external partners.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3EThe scope of responsibilities may evolve in response to operational needs and business demands.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3EPre-Arrival, Arrival %26amp; In-House Support%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l5 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E

• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ESupport pre-arrival planning for Westerly guests, including special requests, celebrations, VIP arrangements, and custom itineraries.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l5 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECoordinate with Front Office, Housekeeping, and Guest Experience teams to ensure room readiness, amenities, and preference accuracy.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l5 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EOversee seamless airport-to-resort transportation and arrival experience.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l5 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EBrief internal teams (front office, housekeeping, F%26amp;B) on guest preferences and itinerary highlights.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l5 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EServe as the primary point of contact for guests throughout their stay.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l5 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EEnsure consistency of luxury standards across all touchpoints.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3EGuest Engagement %26amp; Personalized Service%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l6 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EWelcome Westerly guests with a warm, professional, and personalized approach,%26nbsp;%3Cspan style=%22mso-spacerun:yes;%22%3E %26nbsp;%26nbsp; %3C/span%3Eensuring immediate recognition whenever possible.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l6 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EActively engage with guests to understand preferences, interests, and special occasions.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l6 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EOrganize custom daily itineraries including spa treatments, dining reservations, excursions, cultural experiences, and leisure activities.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l6 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EProvide expert recommendations and arrangements for dining, excursions, transportation, entertainment, wellness, shopping, and cultural experiences, both on- and off-property.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l6 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECoordinate with internal departments and external partners to ensure flawless execution.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.75in;mso-list:l6 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAnticipate guest needs and proactively suggest services that enhance the stay experience.%3C/span%3E%3C/p%3E%3Cdiv class=%22page-break%22 style=%22page-break-after:always;%22%3E%3Cspan style=%22display:none;%22%3E%26nbsp;%3C/span%3E%3C/div%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3EVIP, Honors %26amp; Repeat Guest Recognition.%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l2 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ESupport Hilton Honors Gold, Diamond and Diamond Reserve recognition standards specific to The Westerly Tower.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l2 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EEnsure accurate guest preference documentation in OnQ and other systems.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l2 level1 lfo3;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EParticipate in VIP arrivals, special moments, and curated recognition touches in line with brand standards and approved budgets.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3EService Recovery %26amp; Guest Resolution.%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l3 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EHandle guest concerns professionally and empathetically, applying Hilton’s HEART / Make It Right service recovery principles.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l3 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EResolve issues promptly or escalate appropriately while maintaining ownership of the guest experience.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l3 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EDocument guest interactions, preferences, and resolutions accurately in OnQ.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3ECommunication %26amp; Coordination%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAnswer phone calls, emails, and digital guest requests promptly and professionally.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECoordinate closely with internal departments to deliver seamless experiences.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l0 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EMaintain strong relationships with trusted external vendors and service providers.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Cstrong%3EOperational %26amp; Administrative Responsibilities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l4 level1 lfo6;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EMaintain an organized concierge desk and guest-facing areas in line with luxury presentation standards.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l4 level1 lfo6;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ETrack and follow up on guest requests to completion.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l4 level1 lfo6;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ESupport lobby presence during peak arrival and departure periods.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l4 level1 lfo6;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-bidi-font-weight:bold;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-bidi-font-weight:bold;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAssist with check-in or check-out support when required for Westerly guests.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22text-decoration:none;%22%3E%3Cstrong%3E%3Cu%3E%26nbsp;%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cstrong%3ECollaboration %26amp; Operational Support%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l1 level1 lfo7;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EWork closely with Pre-Arrival Concierge, Front Office, Housekeeping, Spa, Food %26amp; Beverage, Recreation, and Security teams.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l1 level1 lfo7;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECoordinate with external vendors, tour operators, and transportation providers.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l1 level1 lfo7;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ESupport operational planning for high-profile guests, VIPs, and special events.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EDeparture %26amp; Post-stay Engagement%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l1 level1 lfo7;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECoordinate smooth departure arrangements and airport transfers.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l1 level1 lfo7;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EArrange farewell gestures or personalized departure gifts.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l1 level1 lfo7;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ECollect feedback and document guest preferences for future stays.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22margin-left:.5in;mso-list:l1 level1 lfo7;text-indent:-.25in;%22%3E%3Cspan style=%22font-size:12.0pt;%22%3E%3Cspan style=%22mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E
• %3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-ascii-font-family:Calibri;mso-bidi-font-family:Calibri;mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EMaintain guest profiles to support long-term relationship building and repeat visits.%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
• Legal right to work in Aruba, including a valid work permit, Firma Liber (unrestricted authorization), or Aruban citizenship with a Dutch passport

Qualifications & Skills:

Previous experience in luxury hospitality, concierge services, or guest relations.

Strong understanding of personalized service and high-end guest expectations.

Exceptional communication, organization, and attention to detail.

Ability to anticipate guest needs and problem-solve under pressure.

Strong cultural awareness and local destination knowledge.

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!