Slots - Slot Floor Attendant

SUBJECT:                     SLOT FLOOR ATTENDANT  EFFECTIVE DATE:        04/01/2024     ________________________________________________________________________________REPORTS TO: Slot Supervisor

RESPONSIBILITIES

• Report to work as scheduled.
• Present a neat and well-groomed image to our guests and fellow crewmembers, as per company guidelines.
• Expected to keep abreast of all company and departmental policies and procedures.
• Must ensure general security of the floor and report any suspicious activity to your Floor Supervisor.
• Must ensure security and safety of equipment and report any dangerous conditions to the Floor Supervisor.
• Expected to handle money transactions accurately and all transactions should be done using Slot Dept. money handling techniques.
• Generate and pay jackpot up to designated limit as stated in the Slot department’s policies and procedures.
• Will verify accuracy of jackpots paid to guests.
• Ensure the slot floor is always clean, tidy and inviting to our guests.
• Completes all required paperwork completely and accurately according to slot policy.
• Must have a thorough knowledge of machine operation, malfunctions and codes.
• Serve and assist guests as efficiently as possible in the event of a minor malfunction of a machine.
• Undertake limited technical duties under supervision.
• Ensure optimum slot machine operation and minimal machine down time by reporting any malfunction to a Supervisor.
• Responsible and accountable for all keys issued to him/her while on duty.
• Responsible and accountable for radio equipment issued to him/her while on duty.
• Must not carry out major technical repairs.
• Have a complete knowledge of all facilities that are available to guests.
• At all times Floorpersons must be polite and pay attention to guest needs.
• Must create a friendly, helpful and welcoming atmosphere by facial expression, tone of voice and greeting.
• Promptly answer any calls for assistance from guests and assist them in any way possible relating to the playing of machines.
• Will initially attend to floor disputes or complaints diplomatically and call the Supervisor or Manager.
• Establishes close contact with good slot players and treatment policies consistent with their play.
• Be trained and regularly tested on Title 31 regulations to enforce and monitor all activities covered by these regulations.
• Other tasks as requested by management.

EDUCATION AND SKILLS REQUIRED:

• Math skills
• Excellent customer service skills.

LICENSE / PERMIT REQUIREMENTS:     *Must have or be able to obtain a MS Gaming Commission badge.*PHYSICAL REQUIREMENTS:

• Stand, walk, lift, bend and reach.
• Read, write, eye to hand coordination and depth perception.
• Effective verbal communication.
• Teamwork.

HAZARDS:

• Standing and walking almost entire shift.
• Exposure to second hand smoke.
• High noise level.