SLOTS SHIFT MANAGER
San Juan Pueblo, New Mexico, United States Onsite
POSITION SUMMARY: General overall responsibility for the operational integrity of the Slot Department on an assigned shift. Handles problems that may arise on the Slot Floor. Works in conjunction with the Slot Technicians on assigned shift for upkeep of gaming devices and malfunctions. Supervises and trains all Slot Staff under their direction. JOB REQUIREMENTS:
All job functions performed by Slot Technicians and Slot Floor Attendants.
Maintain regulatory compliance, specifically with departmental policies/procedures, MICS (Minimum Internal Control Standards) and ICS (Internal Control Standards).
Application of all Federal currency reporting requirements.
Oversee the supervision of all Slot floor activities and personnel for an assigned shift.
Ensure each machine attendant provides friendly and efficient customer service.
Assist in monitoring that jackpot payoffs are paid properly to customers.
Ensure that all gaming machines are clean and presentable to our patrons at all times.
Resolves customer complaints without provoking situation or directing complaint to upper level management.
Maintains good personal hygiene and a professional appearance at all times.
Assist customers with rules applicable to playing various games.
Be informed on procedures relating to robbery, bomb threats and other life threatening situations.
Perform other related duties when assigned.