Job Responsibilities

The Slot Floor Manager / Trainer is responsible for communicating with managers to identify training needs and mapping out development plans for teams and individuals. Responsible for managing, designing, developing, coordinating and conducting all training programs under the Supervision of the Director of Slot Operations.  Assist with all other Slot Floor Managers with duties when not in training sessions or conducting training duties, including but not limited to implementing gaming department policies and procedures, safeguard assets of the company and ensuring positive guest relations through the communication and proper utilization of procedures and controls in concert with the operations staff.  Assigns work and responsibilities, overseeing Gaming Operations and managing the gaming floor staff on their respective shifts to ensure that the work group operates at maximum efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with Slot Floor Managers also manages leads and directs Slot Ambassador ensuring compliance with all gaming regulations, internal controls and company, and department policies and procedures.

• Assists Director of Slot Operations in developing, implementing and enforcing policies, systems and controls to ensure all regulatory compliance.
• Conduct effective induction and orientation sessions. Ensures employees are trained to work safely and efficiently within current regulatory guidelines.
• Supervises, leads and directs Slot Operations staff ensuring all regulatory compliance within all gaming regulations, internal controls, Standard Operating Procedures (SOPs)  and department policies and procedures
• Supervise subordinate gaming professionals, performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions
• Ensures employees are trained to work safely and efficiently within current regulatory guidelines
• Prepare, maintain, and submit essential paperwork and reports
• Makes sure the guests are being provided with superior customer service.
• Oversees all processes pertaining to emergency drop management and cash box reconciliation
• Monitors and reports risk and safety concerns to ensure a safe environment for both employees and guests.
• Develops plans based on employee feedback in all areas of the operation to continually improve efficiencies in process management.
• Works independently
• All other duties as assigned

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have excellent planning, organizational, verbal communication and delegation skills
• Must have the ability to maintain discretion and confidentiality
• Requires knowledge and ability to operate computers and general office equipment
• Be adaptable, and demonstrate the highest level of customer/client service and response
• Proficient in Microsoft Word and Excel
• Able to stand and walk the property the entire shift.
• Ability to analyze situations in a calm and rational manner and render an appropriate decision.
• Available to work any shift including holidays, weekends and extended hours.

EDUCATION and/or EXPERIENCE

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations

• Associate’s Degree in Hospitality or closely related fieldOR Two (2) years’ experience in a Hospitality Supervisory position or equivalent

• OR Two (2) years’ management experience in the hiring position’s Department

• Five (5) years’ related work experience in a regulated setting required

• Two (2) years’ related experience in a Casino profession preferred

• Demonstrated a working knowledge of state gaming regulations pertaining to casino operations

WORK ENVIRONMENT

• This position requires frequent exposure to loud noise, bright lights, and exposure to hot and cold weather conditions. The position also requires frequent standing, walking, and sitting. Must be able to lift and carry a minimum of 30 pounds.

Pay Transparency: $84,570 - $90,000

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.