Slot Technician

The Slot Technician is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.

• Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records.

• Maintains equipment to approved standards and schedules and strives for 100% game uptime.

• Assists guests with property and game information.

• Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.

• Inspects all new machines and conversions kits prior to installation onto the gaming floor.

• Performs slot machine/bank moves, installation and reconfigurations on the gaming floor.

• Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations.

• Reports all relevant information to management as required.

• Troubleshoots and repairs all electronic gaming equipment to the component level.

• Effectively communicates all operational and technical breakdowns and provide solutions to team members.

• Investigates slot variances to identify and correct all possible causes for reported variances per company policies.

• Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.

• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.

• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.

• Attends all required training meetings.

• Assists in the training of new employees as directed.

• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.

• Must be flexible in scheduling based on business needs.

• Performs other tasks as assigned.