Slot Shift Manager
Cleveland, Ohio, United States Onsite
Slot Shift Manager:
Reposting directly to the Manager of Slots, the Slot Shift Manager accurately administers and oversees the slots in compliance with casino regulations and procedures on an assigned shift.
Role Responsibilities:
Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
Assists and/or is fully responsible in the absence of the Slot Manager in implementing policies and procedures. Investigates violations of the Ohio Gaming Control Board (OGCB) as well as monitoring regulatory compliance.
Coordinates Coach schedules and ensures that assigned zones are properly and sufficiently staffed and equipped.
Promotes the Spotlight Initiative by ensuring staff is modeling Spotlight behavior.
Ensures customer satisfaction is maximized.
Handles customer and employee concerns quickly and efficiently.
Responds in writing when appropriate.
Issues appropriate complimentary to deserving guests.
Provides designated recognition and rewards to individuals and groups when consistent superior performance is attained.
Provides corrective feedback and discipline when performance does not meet expectations.
Ensures each team member clearly understands and is held accountable for their respective performance expectations.
Responsible for execution and integrity of employee evaluation process.
Ensures adherence to OGCB, department, and company policies and procedures.
Acts as a role model and always presents oneself as a credit to Horseshoe and encourages others to do the same; meets the attendance guidelines of the job.
Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
Ensures that team members clearly understand and are held accountable for their performance expectations.
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
Recommends and implements change to improve overall team member and guest satisfaction.
Knowledge, Skills, & Abilities:
Must be able to work independently.
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English
Education & Experience Requirements:
High School Degree or GED equivalent required
College degree preferred
Must have 5 years of progressive slots experience, preferably with supervisory experience as a Slot Supervisor and/or Assistant Shift Manager of Slots
Must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communications, and leadership skills
Excellent customer service skills are essential.
Must be able to maneuver to all areas of the casino, must be able to handle tasks with minimal supervision Must be able to create a supervisor team
Strong leadership and motivational skills; must possess strong communication skills and deep appreciation for people
Must be 21 years of age.
License Requirements:
- Ability to obtain a Gaming Occupational License within the State of Ohio