Retention Specialist

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we are looking for

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and super drive will help us achieve our vision.

Why we need you

As a Retention Specialist you’ll be supporting the delivery of promotional and marketing campaigns for our casino product under our Spin Group of brands. This will help us excel at customer retention to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

Marketing Campaign Setup:

• Full ownership of promotional campaign setup and lifecycle flow creation for our Spin Casino brand.
• Delivery and management of promotional interventions.
• Ensuring all marketing activities meet compliance and regulatory standards.
• Building and testing user journeys via back-office systems to ensure seamless offer delivery and optimal user experience.

Reporting and Analysis:

• Monitoring and evaluating the performance of key promotional campaigns and lifecycle flows.
• Conducting deep dives and forensic audits to ensure accuracy and effectiveness of promotions.
• Delivering daily reporting against objectives, maintaining high standards and meeting deadlines.
• Quarterly review and refresh of promotional content to maintain relevance and engagement.
• Resolving queries related to promotions & features within our 24/7 environment.

Facilitation and Stakeholder Management:

• Collaborating with the Senior Leadership, Promotions Manager, Project Managers, and external partners to align promotional strategies with business goals.
• Coordinating briefs and initiatives with retention, product, and technology teams to ensure smooth execution.
• Presenting campaign results and insights to stakeholders.

Research and Development

• Staying up to date with marketing technology, crypto trends, streaming and social media engagement strategies.
• Continuously optimizing campaigns based on performance data and user feedback.
• Ensuring user experience is central to all promotional and lifecycle activities, while identifying new opportunities for engagement and growth.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Bachelor’s degree in marketing, business, or a related field
• 2+ years’ experience in retention, CRM, or customer lifecycle management
• Experience in the e-commerce or broader iGaming industry
• Strong analytical skills and data-driven mindset
• Excellent communication skills, fluent in written and spoken English
• Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment
• Highly organized, proactive, and quality-driven

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Familiarity with retention and marketing automation tools is a plus
• Fluency in crypto player behaviors
• Expertise across email, SMS, and push, including best practices and optimization.
• Demonstrated project management expertise, with a track record of delivering projects on time and within scope

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meal
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team buildings

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

*Game on!Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!