Product Owner / Business Analyst

iGaming: If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

We are looking for a commercially savvy Business Analyst – Product Owner to lead key capabilities within our Player Account Management (PAM) platform. You’ll own the discovery, definition, and delivery of features across core modules including Identity & Access Management (IAM), Player Relationship DB (single customer view), Responsible Gaming, Wallet & Payments, KYC, Bonusing, Campaigns, Loyalty, Player Registration & Journeys, and integration APIs.

You’ll collaborate across Product, Engineering, Compliance, CRM, Payments, Fraud/Risk, BI, and Operations to ship secure, compliant, high-availability services that scale across multiple brands and markets. Candidates with hands-on iGaming PAM experience (operator or vendor side) are highly preferred.

Product Ownership & Strategy

• Own outcomes for one or more PAM modules—set vision, measurable goals, and roadmap aligned to regulatory, market, and commercial priorities.
• Translate business strategy into clear epics, user stories, acceptance criteria, and prioritized backlogs (value vs. effort, risk, and compliance).
• Lead discovery (workshops, stakeholder interviews, process mapping, prototyping) and delivery (refinement, sprint planning, demos, UAT, rollout).
• Define success metrics and experiment (A/B tests, feature flags) to continuously improve conversion, trust & safety, and operational excellence.

Responsibilities

• Support the roadmap and backlog for one or several PAM modules (IAM, Player, Responsible Gaming, Wallet & Payments, KYC, Bonusing, Campaigns, Loyalty, Registration, etc.).
• Translate strategy into delivery: epics, user stories, acceptance criteria; prioritize by value, risk, and compliance.
• Lead discovery & refinement: map key journeys and processes; define essential data and API needs.
• Drive delivery with Engineering/QA: sprint planning, user story refinement, demos, UAT, and releases across brands/markets.
• Ensure regulatory compliance (e.g., AML/KYC, RG, GDPR; market-specific rules) and auditability.
• Support integrations by working with external PSPs, KYC providers, CRM/CDP, fraud/risk tools, and external service providers.
• Track and improve KPIs (conversion, KYC pass, deposit success, bonus engagement, reliability).
• Champion non-functional requirements: availability, performance, security, observability, and data quality.
• Coordinate stakeholders (CRM, Payments, Risk/Fraud, BI, Ops, Support) and communicate status, risks, and decisions.
• Maintain core artifacts (PRDs, roadmaps, process maps) and ensure traceability and change control.
• Support operations: Customer Acceptance, incident triage, post-incident reviews, and continuous improvement.
• Support go-live readiness: Collaborate with Product, Delivery and release management to ensure appropriate documentation, training, and rollout plans are supported

Qualifications

· A degree in a science, technology or mathematical subject and or suitable gaming industry experience

Experience

• Significant Gaming industry experience working for a solutions provider or operator
• Comfortable working with VP and C levels internally and at customer sites
• Very comfortable with technology and working with technologists (coding experience is not needed)
• Experience working with multiple SDLC and delivery methodologies
• Understanding cross functional and geographically dispersed team dynamics

Personal attributes

• Good interpersonal skills
• Demonstrable oral and written communication skills
• Strong presentation skills and will present business strategies
• Team players with a desire to support and nurture
• A self-starter mentality who is capable of self-organizing and able to analyse lots of information from many sources
• A strong analytical mind
• Has a system thinking and continuous improvement mentality
• Willing to stand up for your convictions

Why would you enjoy working with us at Light & Wonder?

• Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
• The opportunity to interact with global teams on a regular basis
• Tangible and genuine development - at Light & Wonder, you can take your career where you want it to go!

And if that’s not enough; you will get to enjoy a stunning work location and flexible working practices whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.

#LI-Hybrid

#LI-iGaming