Product Feature Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

Working closely with the Retention Marketing Manager, the Product Feature Manager is responsible for evolving key product features across the Casino verticals to ensure that the features meet their strategic objectives; closely managed with a carefully considered roadmap of future iterations of the product feature. The successful candidate will also be responsible for ensuring that all campaigns associated to the product features are executed effectively through ensuring that the campaigns are commercially appropriate, have regional relevance, and are innovative and creative.

What you’ll be doing

As part of your role, your responsibilities will include:

• Responsible for the management of key product features (e.g., Tournaments, Games, Loyalty, Bonus Wheel, etc.), providing feedback, coaching, training and development to the team in order to optimise performance of all team members and support departments.
• Empower the team with ownership of their respective areas of responsibility, while ensuring the team works cohesively.
• Work closely with the Retention Marketing Manager & other key stakeholders in improving and developing and evolving the product features based on data to meet strategic objectives.
• Continually seek out opportunities and implement tactics to maximise revenue and minimise churn within product feature offering.
• Work closely with the 3rd party product team in prioritizing game provider integrations
• Monitor changes ensuring a solid and commercial understanding of return on investment on all product features & be able to present findings in different forums.
• Ensuring reporting templates are created and monitored that help provide clear evaluation of all product features and display their impact on the business.
• Work in close collaboration with the Usability Team on the Project Management of new product features & prioritise feature work based on ROI or customer/business needs
• Ensure that User Experience is factored into account on all Product Features. Digioutsource - General Business
• Carry out competitor research and analysis to ensure that our product remains relevant and competitive.
• Keep abreast on the organisation's developing products and/or services.
• Work closely with all key stakeholders across the organisation to help maximise output and effectiveness.
• Understand brand and product proposition through all communication channels.
• Ensure the most effective use of resources and monitor productivity levels of all teams within the department.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• Minimum 24 months Leadership experience within a similar role.
• Bachelor’s degree in marketing, business, or a related field
• Experience in the e-commerce or broader iGaming industry

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Relevant tertiary qualification
• Proven experience in Product Evolution
• Proven people management experience including performance management, drive efficiency measures to maximise productivity and leading and developing high performance teams
• Intermediate Excel knowledge: Understanding of spreadsheets, graphs and formulas
• Understanding of customer marketing, promotions & trends
• Previous experience of setting up and managing promotional projects and campaigns
• Experience within the iGaming industry – Focused on Casino Games, Features, and promotions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meals
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team builds

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

*Game on!Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!