Poker Floor Supervisor (Full Time) (33606)

Job Description Summary

Assists in the responsibilities of the day to day operations of the Poker Room.

Required Education and/or Experience

• High school diploma or G.E.D.

• 2 years Table Games experience and/or equivalent combination of education and experience in poker room operations to include, but not limited to, experience as a Dealer and/or Floor Supervisor.

• Must be able to communicate in English.

Essential Duties and Responsibilities

(other duties may be assigned)

• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.

• Possesses a good working knowledge and understanding of Poker Games.

• Monitors the performance of subordinates, ensuring adherence to casino policies and procedures.

• Approves and oversees count table inventory at the beginning and end of shifts.

• Facilitates replenishment of chips.

• Supervises issuance of cards.

• Instructs personnel on table assignment.

• Handles minor guest complaints.

• Maintains integrity of the Poker Games.

• Assists the Poker Manager and/or Shift Manager with gaming operations.

• Can perform duties assigned by Shift Manager.

• Provides excellent guest service to both guest and internal clients.

• Must comply with all applicable ACRM and ACPS System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

Supervisory Responsibilities

Directly supervises the dealers. Carries out supervisory responsibilities in accordance with the Agua Caliente Casino policies and procedures as well as applicable laws. Responsibilities include planning, assigning and directing work; giving performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems.

Access to Sensitive Areas and Information

As per the ACGC Access Matrix