Poker Floor Lead
Red Hawk Casino
Placerville, California, United States Onsite
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Demonstrate a positive attitude to all guests and team members by initiating sincere contact.
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Protects and controls floor operations and gaming standards.
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Exhibit a personal leadership style that reflects professional excellence and integrity.
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Observes game, players, and dealers, to ensure accuracy of the game and game protection.
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Enthusiastically seek opportunities to inform guests and team members about special promotions, upcoming events and services.
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Maintains a thorough knowledge and understanding of local jurisdiction gaming laws (Federal, State, Compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
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Maintains a professional departmental, company and community reputation to all guests and team members.
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Maintains knowledge of and promotes departmental and property-wide promotions through Flight Checks and communications standards.
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Enforce performance standards, policies and procedures relating to poker games, ensuring compliance with the Gaming Commission regulations.
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Actively seek to provide support to dealers by using positive reinforcement, including precise evaluation and explanation of any work related performance issues.
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Creates an atmosphere of Fun, Integrity, Respect, Service, and teamwork for all team members and casino guests at all times.
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Uses A.C.T. standards at all times while maintaining a professional, friendly, and courteous atmosphere.
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Work within the operational systems set by the Director of Specialty Games to ensure operational consistency.
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Provides day to day direction and coaching, and escalates formal corrective action to the Director of Specialty Games
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Assumes Lead responsibility for the poker bank, keys, tournament chips, and card inventory.
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Ensures that all games move at an appropriate pace.
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Reviews staffing levels and make appropriate adjustments to handle business levels and anticipated levels throughout the shift.
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Creates and sustain a fair and equitable dealer rotation.
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Answers the phone and assist guests with their needs.
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Makes decisions on the game based on the facts and surrounding circumstances while interpreting rules in a manner in keeping with the principles of fairness and the traditions of poker.
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Maintains accurate seating on the tables.
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Assist dealers by providing dealer fills, color ups, card changes and all other floor calls
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Prepares and complete all daily paperwork while reviewing for accuracy.
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Maintains all departmental records and logs.
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Verify and approve daily payroll sign in sheets.
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Complete an even exchange prior to the end of shift to ensure that the incoming shift has an adequate supply of chips.
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Ensure that the presentation of the poker room is clean and in order throughout the shift.
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Promotes positive guest relations providing a good gaming experience by answering questions, resolving disputes, locating additional staff, comping in accordance with approved limits, procedures, player card reprints, etc.
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Encourages rated play and creates new player accounts as needed.
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Understands poker accounting procedures and administrative tasks, i.e., even exchanges, dealer rotations, promotional payouts, and special event paperwork.
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Follows all Title 31 and internal control requirements as assigned.
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Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
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High school diploma or GED required.
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Basic math, cash handling, and strong communication skills.
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Prior documented experience dealing poker or passing an audition is required.
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Prior Lead or Supervisory experience preferred.
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General knowledge of poker rules is required.
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Must be at least 18 years of age.
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Ability to obtain and maintain a gaming license.
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Ability to pass background checks as required by the Gaming Commission.