Poker Brush

SUMMARY:  The Poker Brush will assist with the daily operation of the Poker Room and facilitate the majority of cash and chip transactions during daily operations. Responsible for high level guest service and transaction accuracy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet players and provide courteous service

• Process cash and chip transactions according to department policies and procedures

• Enter player ratings as needed

• Run chips and cash between tables and banks to ensure game continuity

• Maintain minimal variances in accordance with department standards

• Verify cash/chip banks and prepare chip buys according to policies and procedures

• Complete required documentation to maintain an accurate audit trail

• Guide new guests through the buy-in and seating process

• Must provide a friendly and attentive demeanor in all interactions in a fast-paced environment

• Monitor seating lists and coordinate with supervisors as seating becomes available

• Make PA announcements to patrons in the casino areas as needed

• Seat guests according to seat and table availability

• Coordinate with supervisors to facilitate guest requested table changes

• Check messages at room opening to establish seating order

• Answer phone as needed during business hours

• Maintain awareness of promotions and encourage enrollment in the Passport Club

• Explain and interpret basic rules of poker and betting limits

• Resolve guest concerns or direct them to a supervisor level employee

• Other duties as assigned

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Skills

Required:

• Accurate, efficient and detail-oriented

• Good verbal and interpersonal communication skills

• Basic computer skills, to include Microsoft Office

• Previous cash and chip handling experience

• Above average math skills and the ability to pass a math test

• Excellent problem solving skills

• Knowledge of poker and poker game etiquette

Abilities

Required:

• Ability to work fast and efficiently

• Ability to follow established dress code policies and practice good personal hygiene

• Ability to interact with guests, coworkers and management in a professional and courteous manner

REQUIRED TRAINING

• Treasure Island guest service training

• TIPS training and certification

• Title 31 training and certification

• Counterfeit identification training

• Any position-related training as determined by department manager

• Department orientation

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours

• Must have a good sense of balance, and be able to bend and kneel

• Must be able to reach and twist routinely

• Must be able to push, pull and grasp objects routinely

• Must be able to perform repetitive hand and wrist motions

• Must have good eye hand coordination

• Must be able to lift and carry up to 20 pounds

WORKING ENVIRONMENT

• Work is performed primarily on the gaming floor. Environment may include excessive noise, flashing lights, and frequent loud noises

• Must be willing to work a flexible schedule including all shifts, weekends and holidays

• Occasionally overtime may be required

• Occasionally must deal with angry or hostile individuals

• High volume direct public contact