PBX Attendant - On Call

Specific Job Functions:

• Answer incoming and outgoing calls using the property customer service standards

• Receive and deliver voice and text messages for property guests

• Process wake-up calls for guests

• Communicate effectively with all business contacts

• Operate a console and all peripheral equipment

• Understand and comply with all company rules and regulations

• Utilize overhead paging for casino guests

• Locate executives on cellular phones and pagers

• Handle calls, staff, and guests during an emergency situation

• Review all property news and events for the day

• Perform all duties as deemed necessary for the success of the department

Responsibilities/Qualifications:

• At least 1 year of customer service experience required

• Basic computer skills including knowledge of function keys, using a mouse, basic navigation and Microsoft Outlook necessary

• Positive attitude necessary

• Good verbal communication skills, articulate pleasant speech a must

• Team player a must

• Ability to work any shift

• Hotel and/or Casino industry experience preferred

• Use of a console or multi-line phone experience preferred

• Bilingual helpful