Manager, Casino (Avalon Theatre and Wrigley Ballroom)

Find Your Future in Paradise!

Catalina Island Company welcomes all guests and visitors to our very special island.  Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.

We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.

WHY CATALINA ISLAND COMPANY?

The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration!

In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.

We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests.  Join a team that is as vibrant, dynamic, and unique as the island itself!

JOB SUMMARY The Casino Manager oversees daily operations of the Catalina Casino’s Avalon Theatre and Wrigley Ballroom , ensuring exceptional guest experiences, efficient event operations, and the preservation of this historical landmark.   This role combines leadership in hospitality, event management, and Food and Beverage oversight while maintaining positive guest experiences and company standards.

JOB RESPONSIBILITIES Job duties include, but are not limited to:

• Manage the daily operation of the Catalina Casino, including General Admission, Guided Tours, Concession Sales, and Special Events.
• Oversee day-to-day operations of Food and Beverage, ensuring consistency in service, food quality, cleanliness, and brand standards
• Create and maintain employee schedules, aligning them with tour schedules.
• Respond to day-of changes caused by staff call outs, inclement weather, or other unforeseen circumstances by adjusting employee schedules and tour schedules in real time.
• Ensure proper opening, closing, and shift execution, including floor presence during peak service periods
• Respond to guest feedback, online reviews, and service recovery situations with professionalism and urgency
• Maintain high standards of service, ambiance, cleanliness, and presentation
• Partner with other departments and leadership teams to support branding, seasonal programming, and community engagement
• Build and lead a strong management team with clear accountability and development plans
• Maintain master calendar, coordinating Daily Operations, Banquets, Venue Rentals, and Special Events.
• Keep FareHarbor Casino activity offerings up to date.
• Manage the Casino team to deliver excellent customer service.
• Uphold all safety standards and emergency response procedures.
• Monitor daily/weekly concessions ordering.
• Recruit, hire, train, and retain management and hourly team members
• Other duties as assigned

QUALIFICATIONS

• Minimum of three (3) years of experience managing a hospitality or entertainment venue with at least 1-2 years in a Restaurant or Food and Beverage industry
• 2+ years of supervisory/management experience.
• Excellent Customer Service Skills
• Basic knowledge of budget management and cost controls.
• Strong administration and management skills.
• Experience training colleagues in a hands-on and supportive manner.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, multi-tasking, and prioritizing skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong attention to detail and accuracy skills.
• Strong interpersonal and team player skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
• Willing to work in a fast-paced environment.
• Interact with individuals in interpreting and enforcing rules, policies, and procedures.
• Demonstrated success managing multiple outlets, departments, or concepts simultaneously
• Strong working knowledge of California labor laws, health codes, and alcohol service regulations
• Proven track record of driving guest satisfaction and operational excellence
• Financial acumen, with experience managing budgets, labor costs, and revenue management
• Excellent leadership, communication, and interpersonal skills
• Strong understanding in Beverage knowledge including craft cocktails and wine, with Sommelier certification preferred
• Proficiency in Microsoft Office, POS systems and inventory management
• California Food Handlers Certificate (completion at time of hire)
• RBS (Responsible Beverage Service) Certificate (completion at time of hire)

DETAILS Position Type:   Full Time

HOUSING

The Catalina Island Company offers housing as an option for eligible employees at a subsidized rate.  Employees are responsible for paying a portion of the housing cost, typically deducted through payroll.

PAY TRANSPARENCY The pay scale for this position ranges between $70,000-$90,000 annually, determined based on skill set and experience.  The pay is exempt and eligible for an annual bonus.

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by air conditioning systems. Must be able to sit, stand and high impact walking for up to 6-8 hours per day.  Must be able to lift up to 20 lbs. occasionally.  Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.  Talking and hearing occur continuously in the process of communicating with guests, management and team.

SCHEDULE

This position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.

LIFE ON CATALINA ISLAND

• A fast paced, exciting work environment with upward mobility and growth opportunities.
• Meet and engage with people from all over the country and world!

COMPANY PERKS

• Employee discounts and perks – restaurant, hotels and activities.
• Beautiful island views and a summer of adventure!

BEING YOU AT CATALINA ISLAND COMPANY:

We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

We welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.