Lone Star Team Member

Our Mission at LSFS "Making ordinary trips extraordinary experiences"

Our Key Customer Requirements EVERYTIME: Cleanliness, Safe, Friendly, Speed of Service, Accuracy and In-stock

ROLES AND RESPONSIBILITIES:

• Greet customers and offer assistance when needed
• Suggestive sell complementary items and items on promo
• Tell customers about the benefits of the Star Saver program
• Operate the cash register, lottery, money order, and other electronic equipment in an efficient manner to ensure speedy service is given
• Stock coolers, fill fountain/coffee equipment with product, rotate/restock shelves
• Bag ice
• Empty trash, inside and outside
• Clean restrooms to Royal Restroom standards
• Wipe counters, doors, sweep and mop floors/mats as needed
• Follow proper check-in procedures to accept deliveries from vendors
• Complete shift duty assignments
• Contribute to a positive atmosphere by providing excellent customer service and being a team player who works accurately and exhibits professionalism in the work place.

REQUIREMENTS:

• Must be able to work any area of the c-store when needed and to operate a computerized Point of Sale system/cash register
• Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally

REQUIRED SKILLS:

Must have a passion for customer service while exhibiting exceptional people skills and a desire to excel!

• Honesty, integrity and a positive attitude are non-negotiable traits all Team members must have.
• Dependability
• Flexibility
• Works quickly in a fast paced environment
• Stays busy even when there are no customers
• Comfortable operating computerized equipment
• Basic math skills
• Previous customer service experience a plus
• Strong believer in exceptional customer service
• Interpersonal communication skills
• Time management
• Complaint resolution skills
• Telephone etiquette
• Product knowledge