Lead Sportsbook Supervisor - Full Time (Venetian)

What you will do:

• Effectively assist and manage the day-to-day activities and business levels of the sports book: scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service

• Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms

• Manage all aspects of our sports betting equipment

• Demonstrate leadership and ensure operational effectiveness

• Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always

• Ensure betting control guidelines are adhered to within the sports book

• Foster an environment focused on customer service and compliance

• Develop skills and knowledge of the sports book team

• Establish and maintain effective and professional working relationships with internal and external contacts

• Promote a positive image for William Hill within the industry and community

• Ensure completion of semi-weekly cash count is conducted every Monday and Friday

• Complete exception reports issued by audit

• Enforce all company policies and procedures

• Collaborate with Sportsbook Manager on coaching employees when not meeting company expectations

• Address customer complaints

• Additional duties as assigned

What you will need:

• Must be able to work independently with minimal supervision

• Must be confident in one’s ability to assess situations and make informed decisions

• Good interpersonal communication skills

• Ability to manage relationships

• Strong problem-solving skills

• Ability to manage a diverse range of activities and effectively prioritize responsibilities

Company

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.