Lead Representative, Casino Credit

Summary Statement:

The Lead Representative, Casino Credit is responsible for assisting in the daily Credit operations and providing support to the management team with implementing and achieving department goals. This position will work alongside the Credit Representatives and perform administrative functions while providing guidance and assistance. The ideal candidate creates a work environment that supports our core values, and promotes integrity, teamwork, performance, recognition, mutual respect, and team member satisfaction. All duties are to be performed in accordance with departmental and Resorts World policies and procedures.

Primary Job Duties: – Includes but is not limited to:

• Monitor and verify Clerks’ performance to ensure accuracy on things such as the coordination, gathering and entering of data from credit applications and reports, as well as the collected bank and gaming history information.
• Support the Manager of Casino Credit and Credit Executives with implementing and achieving department goals that support the overall property strategic tactics.
• Manage Human Resources responsibilities to include quality training, staff motivation, feedback and development, promotions, and discipline.
• Assist management with conducting the training of new hires and existing staff as needed.
• Provide effective feedback to ensure the department is providing the high level of service as expected.
• Ensure all daily reporting is printed, posted, and distributed appropriately.
• Maintain documents and file information according to departmental procedures and ensure compliance.
• Assist with inquiries from credit clerks, customers, and internal company representatives.
• Ensure compliance with Title 31 and AML/SARC compliance policies and procedures.
• Assist Casino Marketing, Executives and other external requests as needed.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Working knowledge of Microsoft Applications (example Word, Excel).
• Working knowledge of gaming regulations.
• Working knowledge of a currency counter
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of one year of previous casino credit experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Pay Transparency:

$19.23 - $43.27