Junior VIP Account Manager
igroup
Sliema, ,, Malta Onsite
Join ibet Group, where innovation meets integrity. With over 100 years of combined industry experience, we lead the way in fair play and cutting-edge technology.
Our mission? To shape the future of sports betting and casino entertainment, built on smart, transparent, and responsible gaming.
This key position will work with all departments where customer touchpoints
exist, ensuring full compliance with every process. With support from the wider
Account Management function, retention is the key KPI here, utilizing both
existing processes from the business, as well as scope to introduce new,
creative methods to retain this customer segment.
What You Will Do:
Build exceptional relationships with our high-value customer base
Become an expert in resolving problems efficiently, utilizing Customer Experience and other departments
Feed into the future VIP Strategy, becoming the voice of the customers and striving for a player-led experience
Proactively contact customers by phone, email and chat to remove pain points in their activity, highlight safer gambling tools, fulfill AML obligations and gather feedback.
Provide regular reporting on customer activity whether on an individual, brand or market level.
Monitor key customer activity, identifying opportunities to improve their experience with the group.
Plan and execute exciting campaigns to ensure competitiveness and a fair level of reward
Utilize the Gift and Events Budget to reward players
Your Experience:
At least 2-3 years experience in iGaming
Experience in working in a high-profile customer-focused environment
Strong relationship-building skills, and the ability to build trust
Commitment to providing world-class service to valuable customers also on weekends.
Understanding the differences of regulated and unregulated markets
A clear understanding of Safer Gambling, AML and Compliance
policies in relation to Account Management Activity
Excellent communication skills with the ability to challenge product and process
Literate in Microsoft Office/Google equivalent
Fluent English is required for this role, and proficiency in additional languages is considered a strong advantage.
What We Offer:
Competitive package including bonuses: We value your skills and contributions, and we offer a competitive compensation package that includes performance-based bonuses, reflecting your expertise and commitment.
Dynamic and ambitious team: Join our passionate and ambitious team, where innovation and collaboration are at the heart of everything we do. Be a part of a culture that fosters growth and creativity.
Opportunities for growth: As we continue to expand rapidly, there are ample opportunities for personal and professional development. Join us, and grow with us as we shape the future of iGaming.
Please note that our office is based in Malta, and this role is fully onsite.
Ibet Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees