Head of Technical Operations (Live Casino)

Overview:

The Head of Technical Operations is responsible for leading and owning the Technical Operations department of the Live Casino studio. This role ensures the technical quality, stability, and scalability of Live Casino production, covering everything the player sees and hears, as well as the operational readiness of all technical setups for live production. The position combines technical ownership, people management, asset control, budgeting, and external technical communication. The role acts as the single point of ownership for all technical operations within the Live Casino studio.

Responsibilities:

• Own the technical quality of Live Casino production, including video, streaming, camera setup, lighting, and audio

• Define and maintain technical standards for table setups and studio configurations

• Monitor technical performance and lead resolution of incidents

• Conduct root cause analysis and implement preventive measures

• Lead and manage the Technical Operations team, including shift-based technical staff

• Set priorities, assign tasks, and control execution

• Act as the escalation point for critical technical incidents

• Own inventory management for all technical and broadcast equipment

• Maintain accurate equipment records and lifecycle tracking

• Ensure availability of spare parts and replacement equipment

• Coordinate equipment installation, replacement, and decommissioning

• Plan and manage the Technical Operations budget (CAPEX and OPEX)

• Define and maintain the cost structure per Live Casino table

• Support budgeting for new table launches and studio expansions

• Optimize technical costs without compromising quality or stability

• Work with procurement and vendors on pricing and delivery terms

• Act as the main technical point of contact for B2B clients and partners

• Communicate technical requirements, updates, and incident-related topics in English

• Work with external contractors and equipment vendors

• Ensure alignment between technical setups and operational requirements

• Support studio build-outs, table launches, and technical upgrades

Requirements:

5+ years of experience in technical operations, broadcast, streaming, or Live Casino environments

• Proven experience leading technical teams in a 24/7 operational setup

• Hands-on background with cameras, live video, and studio environments

• Experience in Live Casino or real-time live production is mandatory

• Strong understanding of live video streaming and broadcast workflows

• Knowledge of camera setups, lighting principles, and audio basics for live production

• Understanding of latency, bitrate, FPS, and streaming stability factors

• Experience with technical incident management and RCA

• Asset and inventory management experience

• Proven people management and leadership skills

• Fluent spoken and written English

• Clear and structured communication with internal and external stakeholders