H6330 POKER DEALER

Position Title:   Poker Dealer Reports To: Poker Supervisor Supervises: N/A

Summary of Position

Conducts gambling games such Texas Hold’em, Omaha, Omaha hi low. Deals assigned table games.

Key Responsibilities and Performance/Behaviors

• Ability

• Can explain and demonstrate Hospitality Behaviors and Performance

• Understands where to get the information needed to complete tasks to

• Can explain and demonstrate technical skills used to complete tasks to

• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.

• Understands how to take ownership of problems and solve them when solutions may not be available.

• Can explain how to request help from others when needed to complete task or goal.

• Has complete knowledge and can tell others of IMGR&C products and

• Provide guests with directions or other venue Act upon all

comments/complaints in a prompt, professional and friendly manner.

• Performance

• Performance meets expected results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.

• Responds to obstacles; finds new ways to reach desired end

• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.

• Responds to change by quickly applying talent and skills in a positive way to

• Supports achievement of Quality Goal; “Do it right the first ”

• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.

• Makes suggestions to improve

• Behavior

• Service

• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).

• Approaches all activities with enthusiasm and encourages enthusiasm from

• Chooses a positive approach in all

• Respects individuality of others; continues to communicate in order to work

• Speaks positively about guests, other team members and our business in all situations on and off property.

• Treats other with respect in all

• Serves

• Identifies and can communicate needs of guests and

• Takes quick action to serve others in a way that meets/exceeds their

• Identifies ways to improve individual or team’s service to

• Provides service outside job responsibilities if needed to help resort

• Takes ownership of guest problem(s) until it is

• Professionalism

• Meets IMGR&C Appearance

• Professionally supports IMGR&C reputation and image in all situations, on and off property.

• Attendance

• Meets IMG&C policy for

• Informs supervisor of future absence as far in advance as

• Required to work all Marketing Special Events and

• Communication

• Provides information others need to succeed, in time for them to use

• Shares with next shift the information needed for them to

• Listens to others without interruption; acts on their feedback when

• Asks questions to better understand expectations of

• Reports all guest complaints and compliments to Supervisor or

• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

• Team Work

• Puts Success of team ahead of personal

• Helps other team members succeed without being

• Takes action to resolve conflict between

• Helps other departments achieve

• Reports ideas to increase team success and guest satisfaction to Supervisor or

• Does whatever is necessary to help department and resort

• Contributes ideas that support progress and success at shift, team and departmental meetings.

• Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:

Responsible for providing and ensuring excellent customer service is provided in the Poker area at all time.

• Deals Poker games and ensures adherence to all regulatory, departmental, and casino polies and procedures and to the Internal Control Structure (ICS).

• Assists with or completes customer buy-in-

• Assists with or completes

• Is alert to all activity at their table at all

• Ensures all losing hands are picked up and pays winning bets

• Educates players on the proper rules and procedures of the

• Responsible for table game security at all

• Maintains a clean and neat chip rack at all

• Understands federal currency reporting requirements (Title 31) as it relates to table games player activity.

• Understands necessary call-outs and announces them

• Keeps supervisors informed about game mistakes, misdeals and

• Alerts floor regarding any suspicious

• Team member must be aware of and comply with all attendance policies, procedures and work schedules in a cooperative manner.

• Supervisory Responsibilities

• Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• High school diploma or general education diploma (GED) and relevant training, or six months to one year related experience in a customer service environment and/ or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred.

• Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

• Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.