JOB DESCRIPTION

GENERAL MANAGER

Prairie Flower Casino Website

Department:

Admin

FLSA: Salaried / Exempt

Salary Grade: E16

Reports To:

Ponca Gaming Enterprise Board of Directors (PGE)

Location:

Carter Lake, IA

Gaming License Type: PMO

Date Updated: 10/01/2024

SUMMARY

Working under the oversight of the Ponca Gaming Enterprise Board of Directors, the General Manager directs, plans, and implements the objectives of the casino business by actively maximizing gross gaming revenues and corresponding net income before distributions using exceptional leadership skills while ensuring fair and equitable application of policies and procedures. This role is responsible for all administration functions, overseeing key gaming and executive level personnel, and daily operations of Prairie Flower Casino including relation ancillary activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops strategies and executes activities to drive and continually improve financial results, guest satisfaction, and human capital efficiencies. Works with Ponca Gaming Enterprise (PGE) to set business goals which are in line with Prairie Flower Casino’s Mission, support the company’s Mission and Core Values while growing revenue.
• Direct and coordinate activities to plan procedures, establish responsibilities, and coordinate functions among departments.
• Direct and coordinate the promotion of services performed to develop new markets, increase the share of the market, and obtain a competitive position in the industry.
• Responsible for oversight of all internal controls and procedures to ensure protection of company assets and enforcement of Prairie Flower Casino policies and procedures.
• Ensures the highest level of integrity is maintained over all Tribal Gaming Operations. Role models ethical business practices and ensures processes are in place for reporting and addressing ethics violations in a timely and effective manner.
• Maintains confidentiality and protects all proprietary information while holding others accountable for protection of company data.
• Sets expectations and accountability for Management level staff through coaching, guidance, and performance management. Develops high potential leaders and works with HR to set career path and companywide succession planning to ensure a high level of bench strength for leadership roles.
• Ensures implementation of all strategic and brand initiatives with a focus on continuous improvement of results.
• Supports Management team in delivery of services and products to meet or exceed guest expectations and increase guest loyalty.
• Supports Human Resources on activities supporting tribal hiring preference through proactive methods. Sets clear expectations to develop and implement goals and objectives leading to Tribal member employment and career development opportunities to include training and promotion of Tribal members.
• Sets expectations to hire, develop and retain top performing Team Members through all levels of the organization.
• Oversees casino financial and budget activities to fund operations, maximize investments, and increase efficiencies to achieve or exceed budget expectations by maximizing the annual budget including capital expenditures.
• Develop trusting and respectful business partnerships with Prairie Flower Casino ownership by communicating effectively with the Tribal Council and meeting or exceeding performance expectations of PGE. Informs and confers with PGE regarding all matters pertinent to their oversight responsibilities.
• Builds a professional and respectful relationship with the Gaming Regulatory Commission while working together to protect the assets of PGE.
• Ensures operational compliance with documented Authority approved policies and procedures, Tribal Minimum Internal Control Standards (TMICS), State/Tribal Compact, debt obligations, and any other pertinent compliance requirements.
• Analyze operations to evaluate performance of casino and staff to determine areas of cost reduction and program improvements.
• Develop and implement current and long-range operational goals, objectives, plans and policies for approval by Ponca Gaming Enterprise.
• Prepares and reviews business plans and operating budgets, coordinates development and monitors results of actual performance versus annual budget.
• Oversees Prairie Flower Casino marketing programs to ensure proper and cost-effective promotional activities are developed and coordinated to produce results in alignment with budgetary projections. Ensures development and implementation of an ongoing marketing plan.
• Develops and monitors public relations policies designed to promote image of Prairie Flower Casino and build brand awareness and guest loyalty.
• Negotiate, execute, and oversee approved contracts with suppliers and distributors to ensure compliance with organizational policies and objectives.
• Handle complaints, arbitrate disputes, and resolve grievances.
• Provides for the fair and equitable treatment of all team members.
• Sets an expectation of safe work practices to ensure a safe and positive work environment for all Prairie Flower Team Members.
• Build a positive and productive culture in the workplace by listening to and considering Team Members' opinions and recognizing accomplishments.
• Bring coaching and mentoring skills to the team and encourage professional training and development where necessary.
• Required to work a standard work week and additional hours at the property on a routine basis.
• Follows all laws of Ponca Tribe of Nebraska.
• Is a role model and champion of Prairie Flower Casino’s Mission and Values.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

• Ten (10) years of demonstrated broad-based operational success in a Senior Executive Management position within the gaming industry with at least five (5) of those years in the capacity of General Manager within a casino environment required.
• Bachelor's degree in Business Administration or related discipline required.
• Outstanding written and oral communication skills and the ability to build and maintain business and organizational relationships are essential.
• Must know and understand complex laws, regulations, and guidelines governing casino and hotel operations, tribal law, and Native American casinos.
• Ability to display cultural competence and operate effectively within a multi-cultural setting.
• Knowledge or demonstrated ability to learn Tribal Gaming Ordinances, State/Tribal Compact, Minimum Control Standards, Tribal Minimum Internal Control Standards and authority approved policies and procedures related to gaming and hotel operations.
• Ability to act as a liaison to local government and other interested parties to maintain a positive relationship and possess the communication skills to establish and maintain relationships with State and Federal officials governing casino operations.
• Possess significant, demonstrated leadership ability, organizational and strategic agility, and the ability to build, lead and motivate and manage teams.
• Demonstrate problem‐solving and critical thinking.
• Demonstrate a team-first mindset, focused on teamwork, collaboration and collective success.
• Must possess extensive knowledge of Class II and Class III gaming.
• Ability to analyze, interpret and make operational, financial and budgetary decisions based on financial reports to drive the organization to meet and exceed financial goals.
• Must have basic math, cash handling, and other pertinent technical skills.
• Successful experience in people management, developing budgets, customer service, and public relations.
• Ability to monitor and review information to detect problems, find solutions, and/or direct staff.
• Ability to maintain composure and professionalism in high stress situations.
• Must be flexible working within a 24/7 operations, including weekends, nights, and holidays as necessary to ensure smooth function of the operation.
• Must be able to obtain and maintain a valid Gaming license from Ponca Gaming Commission.
• Must have and maintain a valid driver's license with a safe driving record.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk, hear, and be able to communicate in English, both in writing and spoken word.
• Regularly required to work within a standard office environment as well as navigate within an often crowded and busy casino environment.
• Required to use electronics and communication tools such as cell phones, keyboards and personal computers or laptops.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
• Must be able to operate in mentally stressful situations.
• This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.

I have read and understand the expectations described above and have received a copy of this description.

Team Member Name: (Printed)_________________________________________________

Team Member Signature:_____________________________________________________

Date:_______________________________________________________________________