General Manager

Grand Sierra Resort and Casino

Reno, Nevada, United States Onsite

17 days ago Business Operations Senior Level Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIESPrimary duties and responsibilities include, but are not limited to, the following:

Develop and implement strategic plans for the casino consistent with the Company’s strategic vision.

Provide leadership in the development and monitoring of budgets and division operations to produce both short-term and long-term profitability.

Direct and manage all functions performed within the hotel division, as well as other divisions across the resort.

Monitor and report financial gain/loss as part of the daily operating report.

Work to develop executive level reporting to ensure and maintain industry best practices.

Maintain a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction.

Ensure quality hiring, training, and succession planning processes that encompass GSR standards.

Ensure regulatory compliance through established policies, procedures and audits, with emphasis on Gaming Control Board regulations.

Establish parameters that empower managers/directors to accomplish the duties of their assigned positions.

Availability to be a strong executive presence on evenings and weekends

Conduct staff meetings on a regular basis to drive department progress on projects and assignments.

Establish guidelines for proper staffing to maximize efficiency and minimize labor costs, while supporting Grand Sierra Resort’s commitment to excellent guest service.

Direct the development, execution, and measurement of guest service within all divisions to ensure consistency with luxury service standards.

Develop new service techniques designed to maximize guest satisfaction while minimizing operating costs.

Develop cost proposals and estimates for equipment, systems, and procedural changes as needed.

Direct the research, development, implementation, and evaluation of new products, services, promotions, technology, processes, and concepts for new and existing venues which contribute to competitive position within the market.

Take a proactive approach when dealing with guest and team member concerns, and solicit feedback for continued improvement.

Collaborate with all departments to maximize synergies and share best practices.

Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

Dedication to meeting and/or exceeding the expectations and requirements of internal and external clients.

Seen as a trusted, truthful individual who is highly respectful of others.

Ability to exhibit consistent, courteous, respectful, and appropriate communications, and present information in a concise and understandable format.

Ability to cooperate with others in the accomplishment of joint tasks and common objectives.

Able to contribute to a positive work environment, foster collaboration, and provide a tangible contribution to the business.

Meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.

Excellent time management, problem solving and organizational skills are a must.

Proficient in Microsoft Office Products: Project, Word, Excel, Power Point, Publisher, Teams, and Outlook.

Ability of complex reading, writing, math, and task completion skills is required.

Must have the following skills: clerical, compiling, analyzing, supervising, instructing, following instructions, influencing others, memorization, independent judgment, and decision making.

Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

Minimum 15 years of resort and gaming operations management experience with at least 10 of those years being in a senior leadership role in a large-scale, fast paced, full amenity gaming resort. Property-size experience must include 500 plus hotel rooms and 1000 plus slot machines.

Experience overseeing non-gaming departments.

Bachelor’s degree in business administration, hospitality or similar field is required.

CERTIFICATES AND LICENSES

Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is constantly sitting and occasionally standing, walking, reaching overhead, and bending over during the duration of their shift.

Must be able to occasionally lift/carry 10lbs or less.

The team member will constantly have repetitive use of both hands and require frequent light grasping motions and occasional firm/strong grasping motions. Finger dexterity of both hands will be constantly required.

Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is performed frequently indoors, alone and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.

The noise level in the work environment is usually moderate, and occasionally loud.

Team Member may be exposed to odor and/or secondhand smoke.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.