Director, Promotion & Casino Events

Summary Statement:

The primary responsibility of the Director, Casino Events  is to develop the resort special events team and  oversee the fulfillment and operations of unique innovative and differentiated events  for the resort. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Primary Job Duties:  Includes but is not limited to:

• Oversee complete planning, budgeting and operation of all Casino and Resort events including, but not limited to, casino tournaments, events, and promotions; resort wide seasonal or other marketing and promotion activations including F&B, retail, and entertainment.
• Assist F&B, HR, and Entertainment departments with planning and operation of events.
• Coordinate with multiple resort departments and outside vendors to bring all pieces of the event together.
• Oversee, develop, and manage event calendar and budget.
• Liaison with graphic design team and advertising agency to manage collateral and creative deliverable timelines.
• Ensure the quality and finish of all events (from décor to internal/external communications) adhere to the resort brand standards and goals of the event.
• Manage and develop all event planning including registration and post event surveys and feedback.
• Own and develop effective and efficient event registration, seating, and flow; assign appropriate and adequate staff to each process.
• Oversee and assign events staff to manage casino event ticketing blocks and distribution.
• Liaison with Las Vegas entertainment venues to develop off-site events and partnerships.
• Attend events to oversee execution and provide leadership and event support.
• Approach events with an eye toward innovation and differentiation to provide new, surprising, and better experiences for the resort guests and staff.
• Manage event postmortem meetings with support areas to collect information related to optimizing the event experience and execution. Continuous  analysis and improvement are critical.
• Stay informed on trends and technologies in the event and related industries to continually push the property’s competitive position.
• Anticipate and adjust to changing customer needs within the dynamic hospitality and gaming environment.
• Provide post event reports and summaries to senior leadership with recommendations on items for enhancement to ensure continual improvement.
• Build and develop the resort special events team, including interviews, hiring and all HR functions.
• Mentor staff and provide regular performance feedback and evaluations.
• Ensure departmental practices are compliant with company policies and legal requirements.
• Occasional travel may be required to assist in the operation of marketing trips.
• Ensure that team members obtain and maintain position-specific licensing.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications:  Includes but is not limited to*:*

• Excellent people and customer service skills.
• Excellent writing and communication skills.
• Have interpersonal skills to deal effectively with all outside vendors, guests, and internal stakeholders.
• Ability to effectively communicate in English in verbal and oral forms.
• Polished, professional appearance and demeanor.
• Excellent customer service skills.
• Ability to occasionally travel to events related to marketing trips or activations.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Bachelor’s degree in hospitality, gaming, event management & planning or related area or equivalent leadership experience.
• Event planning or other related professional certifications.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of eight years of experience in special events within a similar or related field.
• Minimum of five years of leadership/management experience in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work may be performed in an office setting, in a casino, outdoors and during entertainment events inside ballrooms and Events Center. Position may require occasional travel.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.