Customer Support Agent (Night Shift)

Multiple Group - Who are we?

Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

The Role

As a Customer Support Agent (Night Shift) , you will represent one or several of our brands, acting as the first point of contact for our players across global time zones. This night shift role requires an all-in mentality—ideal for someone eager to grow in a fast-paced, international environment. You will support customers via email and live chat, while collaborating closely with internal teams to ensure that feedback and player insights are actioned effectively. You’ll be a core part of a team that strives to elevate customer experience even during off-peak hours.

Key Responsibilities:

• Provide a high standard of customer support during night hours.

• Escalate and follow up on issues with relevant departments (Fraud, AML, Tech, etc.).

• Capture and share recurring customer feedback with management.

• Promote our products and values in all customer interactions.

• Maintain a strong, professional working relationship with colleagues and partners.

• Ensure adherence to internal procedures and customer service standards.

Requirements:

• Previous customer-facing experience in the iGaming industry is mandatory.

• Fluent in English (native level or C2 proficiency).

• Strong communication and interpersonal skills.

• Self-driven, resilient, and able to work independently at night.

• Tech-savvy (Zendesk experience is a plus).

• Positive, can-do attitude with a growth mindset.

What we Offer:

• Attractive remuneration package

• Health insurance cover from the first day of work

• Wellness benefit (after probation)

• Optician/Spectacle and Blue Lens Benefit (after probation)

• €180 monthly food allowance (night-shift only)

• Monthly snacks allowance

• Training support

• Modern office facilities

• Dog-friendly workplace

• Exciting Company Events

• Monthly Beer Fridays

• Eur1,000 Refer a friend bonus

• One day birthday holiday

You should not apply if...

• You want a normal 9-5 job. This role is not easy & requires an all-in mentality. Were looking for team members who will put in the work that others wont.

• You cannot take constructive feedback.

• You can`t handle stress and pressure.

• You have the mindset of "Quick Money", this is a marathon, not a sprint.

• You do not embody our core values.