CS Manager
Stoiximan
Thessaloniki or Athens Hybrid
About us
Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools. Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC , Olympiacos SFP , PAOK
BC , PAOK AC , APOEL , Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL , and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships.
Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like Iroes, Young Heroes, Wheels of Change, and Empower Forward, creating impact and building a better future.
Let’s start with the role
It is all about communication. The Customer Service department suggests the primary touchpoint for our customers who want to communicate with us. We are looking for an experienced CS Manager to lead and oversee the overall performance and functionality of Customer Service, both general and inbound, teams in Thessaloniki. In this key leadership role, you will ensure the delivery of outstanding customer support while driving operational excellence, continuous improvement, and team performance. As a CS Manager, you will play a vital part in building a high-performing team that supports the company’s long-term vision.
As a CS Manager you will:
Oversee the overall operation and performance of the Customer Service department in Thessaloniki, ensuring efficiency, quality, and alignment with business objectives;
Monitor, analyze, and report on departmental quantitative metrics, identifying trends and driving data-informed decisions and improvements;
Allocate projects and initiatives within the team, monitor progress, and provide guidance and support where needed to ensure successful delivery;
Collaborate closely with Supervisors and Team Leaders from both general and inbound teams to secure smooth day-to-day operations and consistent service standards;
Partner with senior leadership to address operational challenges and implement both short-term solutions and long-term improvements;
Contribute to the development of strategic plans, setting short-, medium-, and long-term goals and transforming innovative ideas into actionable projects;
Take ownership of recruitment planning and hiring processes to ensure the department is adequately staffed with high-performing talent;
Be accountable for the performance of your direct reports and the overall departmental results, fostering a culture of accountability and excellence;
Continuously assess departmental needs, proactively identifying gaps and implementing appropriate corrective actions;
Work closely with other department Heads and Managers to ensure cross-functional alignment and seamless operational collaboration;
Drive improvements in policies, procedures, tools, and systems to enhance efficiency and customer experience;
Act decisively and effectively in response to sudden incidents or operational challenges, ensuring service continuity at all times.
What You’ll Bring:
3–5 years of proven experience managing Customer Service functions, ideally within a fast-paced environment;
Experience in the betting or gaming industry will be considered a strong advantage;
Strong people management capabilities with experience building, organizing, and developing high-performing teams;
Excellent communication and interpersonal skills, with the ability to collaborate across all levels of the organization;
Outstanding organizational skills and the ability to manage multiple priorities effectively;
Strong analytical thinking and confident decision-making skills;
A self-motivated and proactive mindset, with autonomy in decision-making and adaptability in dynamic environments;
A strong service-oriented approach, actively seeking solutions to support both internal and external stakeholders;
Bachelor’s degree in Management, Service Management, or a related field;
Postgraduate studies in Management or Service Management will be considered a plus;
Experience with digital services and communication channels will be considered an advantage.
Stoiximan Perks
🕒 Hybrid flexibility – work your way
💰 Competitive pay & annual bonus – rewarding great performance
🩺 Comprehensive health & life insurance – for you and your loved ones
💼 Private pension plan – investing in your future
👶 Nursery/childcare voucher – supporting working parents
🍽️ Monthly lunch allowance – enjoy good food on us
🏃♂️ Onboarding buddy – because starting strong matters
📖 Access to Udemy & ongoing learning – keep growing your skills
🤝 360° peer feedback – real insights, real growth
💪 Wellbeing perks – gym discounts, nutrition sessions & more
🍏 Fresh fruit, always – stay energized throughout the day
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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.