Casino Host

Please note: resume is required for this position.*

Pay Rate: $46,800 starting salary

SUMMARY:  Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits.   Responsible for a high level of guest service as described in your department’s guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)

• Floor prospect for players of extreme High-Value

• Assist with sales goals and target developments

• Organize, categorize and maintain all players in assigned book of business

• Analyze player profiles for sales calls and expedite appropriate quota of sales calls

• Fill assigned block of hotel rooms

• Create VIP event invite lists based on sales goals and strategies and fill events via sales calls

• Attend sales meetings and training sessions

• Review and analyze sales and tracking reports

• Review overdue trip report lists (significant decliners) for prompt action letters and sales calls

• Call/mail list of assigned inactive High-Value players

• Identify and greet in-house coded players

• Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)

• Answers calls and handle player correspondence

• Expedite player requests and reservations and fulfill player requests for comps

• Accompany guests to amenity functions (dining, golf, etc.)

• Perform customer recovery as needed, based on player value

• Host VIP events, parties, etc.

• Make retention calls to coded players (birthdays, special occasions, etc.).

• Coordinate with internal business partners to retain players across High-Value player segments

• Ensure player development floor office and casino floor are covered at all times

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience

• 1-year previous experience in casino marketing, player’s club or other comparable casino guest service position preferably as a Casino Host

Skills

Required:

• Accurate and detail-oriented

• Highly organized and ability to adapt quickly to changing priorities

• Strong computer skills including working with spreadsheets

• Excellent written, verbal and interpersonal communication skills

• Must be able to read and write English

• Proven to accurately type 35 wpm

• Proficient at phone systems and computer applications

Abilities

Required:

• Maintain assigned percentage of active players across coded player group (Book of Business).

• Ability to work fast and efficiently

• Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professionalism and credibility

• Ability to follow established dress code policies and practice good personal hygiene

• Ability to independently complete multiple tasks in a professional manner

• Ability to speak in a clear, concise and pleasant voice

• Ability to strategize job duties and set priorities

• Ability to retain large amounts of information regarding the property and its amenities

• Ability to enthusiastically and professionally sell and/or promote relevant events and promotions

REQUIRED TRAINING

• Treasure Island guest service training

• TIPS training and certification

• Department software applications including Player Tracking, Gaming System and Hotel Management Systems

• Department orientation

• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and sit for long periods throughout the day

• Must have a good sense of balance, and be able to bend, kneel, stoop and twist

• Must be able to push, pull and grasp objects occasionally

• Must have the ability to independently lift up to 25 pounds occasionally

• Must be able to perform repetitive hand and wrist motions

WORKING ENVIRONMENT

• Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke

• Must be willing to work a flexible schedule including all shifts, weekends and holidays

• Extensive computer use

• Occasionally overtime may be required

• Occasionally must deal with angry or hostile individuals

High volume direct public contact