Casino Host

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The Casino Host will provide administrative support to the Executive Casino Host onboard each ship. They will assist in all areas of casino services. This includes, but is not limited to, all administration & player program requirements, guest service operations, cruise preparations, verbiage/advertising & signage, casino tournaments & promotions. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

ESSENTIAL FUNCTIONS

• The Casino Host will perform the daily functions of the casino services, events & activities.
• Diligently recruit new members to the casino player program to secure repeat daily visitations. Ensure full comprehension of the Player’s Club Program.
• Acquire a strong working knowledge of the essential marketing modules used within the Oasis software system; such as Super playmate & Omni view. This also includes Konami’s Synkros system, Fidelio, CAS Miami & CAS system, Silverwhere, Tournament Director and Multimedia for Slot tournament.
• Learn all aspects of Business Intelligence reporting, Tier Ranking report, Genesis/Pit Watch.
• Daily reporting, including but not limited to; collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures; all to be completed within set timeframes.
• Export Oasis reports in order to monitor the daily play of all casino members in order to issue complimentary items based on play.
• Daily preparation for all complimentary issuance; this includes player card upgrades, comp drink cards issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests.
• All forms of redemptions throughout the course of a cruise including slot play promotions & end of cruise point redemption.
• Organize all upcoming cruise preparations; such as guest count confirmations, welcome letters, player cards, VIP status & casino parties, amenities & pre cruise reservation requests.
• Ensuring all onboard marketing collateral & advertising is in place. This includes the accuracy & timeliness of all written verbiage being utilized, signage displayed & casino announcements made.
• Preparation of new itineraries; from introducing promotional activities that benefit the operation, to the creation of all new flyers, newsletters & signage schedules.
• Up selling & running of all onboard promotions & tournaments.
• Liaising with casino reservation coordinators (buddy system).
• Maintaining correct inventory levels by reviewing stock on a regular basis & placing orders in a timely manner.
• The ability to strongly promote a fun & exciting atmosphere for casino guests at all times.
• Added floor coverage to maximize guests’ interaction.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position

DIMENSIONS

• Disseminates all marketing budgets.
• Card membership sign-ups.
• Tournament entries and promotional sales.
• Must be able to provide quality service for a large passenger vessel that can include from 1,000 to 5,000 guests.
• Monthly Gross Revenue.
• Monthly Customer Service target

NATURE AND SCOPE

• The Casino Host will report directly to the onboard Executive Host. In addition, they will also be under the guidance & management of the Casino Manager & Casino Fleet Host Manager.
• Must demonstrate excellent organizational skills & attention to detail in order to accurately complete all reports, administration & next cruise preparations within a timely manner.
• Must possess exceptional communication skills in order to interact well with casino staff & management, all other onboard departments & shore side management.
• Must comply with both company and internal Casino Policies & Procedures.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

QUALIFICATIONS

• Minimum of two (2) years Marketing, Customer Service &/or Casino experience is preferred.
• Minimum of two (2) years sales &/or front line guest service experience is required.
• Basic to Intermediate skills and knowledge in typing and computer software skills (Microsoft Word, Excel, PowerPoint, Fidelio, AS400, Mac OS) is required.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• Advanced level of sales aptitude in order to effectively promote our player program, promotions, & product knowledge is required.
• Intermediate knowledge and competency in all areas of revenue maximizing opportunities is required. This is to be achieved by consistently offering all features & benefit of our products.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.

EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.