Summary of Functions:

The beverage server position will ensure guest satisfaction by assisting with delivering drink orders, greeting guests, and creating a fun experience while in the heart of the action on the casino floor! The ideal candidate will have knowledge of alcoholic beverages, excellent communication skills, and the ability to thrive in a fast-paced, high-energy environment.

Essential Duties and Responsibilities

• Use the POS system as trained

• Greet guests in a friendly manner, take their beverage and food orders, serve the orders, clear all dishes & glassware from their table and present the guest check.

• Collect payment from the guest and provide change when necessary.

• Provide constant, attentive, and friendly service to all guests.

• Educate the guests about the daily specials and answer any questions they may have.

• Be knowledgeable about wine and be prepared to answer guest questions about wine pairing.

• Communicate with your supervisor to resolve any guest questions in a timely manner.

• Keep payments orderly and neat throughout your shift.

• Sell beverages and alcohol beverages, plus refill beverages.

• Maintain assigned sections and workstations.

• Assist other servers with all the above to ensure total Teamwork.

• Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.  Side work lists to be followed.

• Maintain a clean and stocked server station.

• Correctly perform all necessary paper and bookwork at shifts end.

• Relay any complaints, problems, or positive remarks to shift supervisor.

• Maintains confidential daily record keeping of tips.

• Attend all training meetings.

• Assist in other projects, as directed.

• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Education

• High school diploma or general education degree (GED).

Experience

• Experience working as a waiter/waitress preferred.

Skills & Abilities

• Must possess excellent customer relations and customer service skills.

• Ability to handle cash and give proper change.

• Skill in identifying and resolving problems under pressure conditions.

• Ability to learn and operate the POS system.

Other Requirements

• Ability to obtain and maintain a Tribal Work Permit.

• Washington State Food Handlers Permit. - must obtain with 14 days of start date.

• Hepatitis A vaccination.

• Mandatory Alcohol Server Training (MAST) certification. - must obtain within 60 days of start date.

• Available and willing to work nights, weekends and holidays as required.

Physical Demands

• Requires the ability to lift and/or move objects weighing up to 65 pounds.

• Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.

• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.

• Constantly requires working with fingers rather than the whole hand or arm.

• Constantly requires repetitive movement of the wrists, hands and/or fingers.

• Constantly requires walking or moving about to accomplish tasks.

• Occasionally requires standing and/or sitting for sustained periods of time.

• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.

• Constantly requires raising objects from a lower to a higher position or moving objects horizontally.

• Occasionally requires stooping which entails the use of the lower extremities and back muscles.  Infrequently it requires crouching.

• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.