Casino Events & Promotions Mgr

Main Duties & Responsibilities:

•     Oversee the end-to-end planning, coordination, and delivery of casino special events across the resort, ensuring contractual obligations are met and exceptional guest experiences are consistently delivered.
•     Develop, manage, and monitor special events and promotions budgets in collaboration with the Finance department, ensuring accurate forecasting, cost control, reconciliations, and financial compliance.
•     Direct and coordinate all external contractors, vendors, and partners, including logistics and travel arrangements, to ensure seamless event execution.
•     Prepare, review, and submit all required material requests, check requests, and supporting documentation to facilitate accurate and timely invoice processing.
•     Ensure completion and compliance of all Internal Controls, fact sheets, SOPs, e-confirmations, Gaming Board approval requests and regulatory documentation related to events, promotions, and partnerships.
•     Maintain oversight of departmental policies and procedures, ensuring adherence to internal controls and recommending updates as operational or regulatory requirements evolve.
•     Review and approve all promotional and event-related marketing materials to ensure accuracy, brand consistency, and regulatory compliance.
•     Maintain and distribute the casino special events calendar, ensuring clear communication and coordination across all relevant resort departments.
•     Enforce and provide guidance on casino comp policies, promoting accountability and best practices within the department.
•     Manage all on-property casino group trips, overseeing guest arrivals and departures, coordinating VIP services, accommodations, dining reservations, and personalized experiences.
•     Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
•     Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.
•     Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
•     Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
•     Demonstrates departmental knowledge and efficiency at all times.
•     Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.
•     Follow and enforce health, welfare, and safety policies and procedures to ensure a safe environment for all guests and fellow team members.
•     Ensure your workspace is cleaned and sanitized as directed by the Company. ( These processes may change from time to time based on seasonality or recommendations from our Health and Safety Department.)
•     Practice good hygiene prior to reporting to work and when returning to your assigned workstation. This includes, but is not limited to: washing your hands, avoid touching your face, limiting unnecessary physical contact with others, coughing/sneezing into a tissue or the inside of your elbow, and disinfecting frequently used items and surfaces in your work area as directed by Management using company provided cleaning products.
•     Wear company issued Personal Protective Equipment such as masks or gloves from time to time as directed by the Company.
•     Performs all other duties as directed by management.

Required Qualifications:

Must be able to obtain a Gaming License Previous Casino Marketing experience High School Diploma or degree