Casino Dev and Train Mgr

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Implements approved training plans and programs, coordinating and delivering training through a variety of methods including classroom instruction, demonstrations, on-the-job training, and meetings.

• Provides operational feedback to help identify training needs and supports the evaluation of training effectiveness.

• Prepares correspondence, reports, and other documentation as required.

• Assists with payroll documentation and supports payroll processing in accordance with established review and approval procedures.

• Serves as the primary point of contact for trainers, coordinating workloads, training schedules, and delivery activities.

• Addresses routine issues and escalates conflicts or exceptions as appropriate.

• Provides support for Casino Operations projects related to training and onboarding, as assigned.

EDUCATION AND/OR EXPERIENCE

• High School graduate; some college preferred.

• 3+ years of training experience in a customer service driven environment.

• 3+ years of supervisory or lead experience; casino setting preferred.

• Knowledge of casino operations is preferred.

Requirements

• Must be 21 years of age or older to be considered.

• Must be able to clear pre-employment drug screening.

• Clear fingerprinting/background check.

• We are Zero-Tolerance drug and alcohol company.

Benefits offered

• Medical

• Dental

• Vision

• 401K

• Life Insurance

• EAP

• Sick and Vacation Pay