ASSISTANT CASINO SHIFT MANAGER

Provides outstanding customer service and interaction according to the policies and standards set forth by the company.  Oversees the operation on a daily basis for the assigned shift for the entire casino including table games, slots, poker and interfacing with the sports book. Must know scheduling, casino operations, and have ability to perform Manager on Duty functions as prescribed by the company for entire property.

Specific and Essential Responsibilities and Duties:

• Must have ability to train all floor staff in the function and performance of their duties.
• Oversees Floor Supervisors as they perform their assigned duties, as well as the ability to follow all functions of the floor supervisors position;
• Watches participants in games such as dice, roulette or cards to detect cheating, identify rule violators, and observe persons designated by superior.
• Speaks or signals to supervising personnel using hand, telephone, or voice to identify and supply information about suspected violators.
• Examines dice periodically to check for damage or substitution.
• Calculates winnings to verify payment made by dealer.
• Thorough knowledge of the table games offered by the company including the dealing procedures, payouts, cheque handling and game protection.
• Thorough knowledge of all gaming regulations and internal controls.
• Knowledge of or the ability to learn slot floor operations including jackpots, overrides, voids, ticket-in-ticket-out functions, etc.
• Outgoing personality able to communicate well in all conditions, and able to respond in a positive manner to customer or employee issues and turn negative situations into positive ones, and make the guest experience the best possible.
• Ensure integrity of the “String” rotation.
• Strictly enforces the Hooters Casino Hotel “Go for Your Own” policy including hustling.

General Job Responsibilities and Duties:

To perform the job successfully, an individual should demonstrate the following WOW! Factor Competencies:

• Relating to Customers – Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them.
• Quality Conscious - Provide a high level of service, maintain high standards and work hard to get it right the first time.
• Drive/Aspiration – Gets things done, willingly takes on the more demanding tasks, stays motivated.
• Stress Tolerant – Remains calm under pressure.  Reacts well to change and stays positive despite setbacks.  Keeps work and personal difficulties in perspective.
• Flexible – Not resistant or afraid of change.        Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine.
• Innovating – Takes responsibility for own actions and uses good judgment before acting or making decisions.
• Quick Learning – Gets things done, willingly takes on the more demanding tasks.  Easily identifies potential difficulties and their causes.
• Communicating – Speaks confidently and fluently.        Talks at the correct pace and level. Is understandable.  Holds others’ attention when speaking.  Elicits necessary information to fully understand the needs, problems, and motives of customers.
• Team Building – Fits in with the work group or team. Develops supportive relationships with co-workers.  Is considerate toward others and promotes a sense of teamwork.
• Cost Conscious – Understands how Casinos make money and appreciates the impact of own work on profits.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to function and act independently
• Able to effectively communicate in English, in both written and verbal forms
• Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Minimum Requirements:

• Must be 21 years of age or older
• High school diploma or equivalent
• Two (2) years of casino operations experience, or according to property requirement, or an equivalent combination of education, training and experience
• Work varied shifts, to include weekends and holidays

Preferred:

• Two (2) years supervisory experience
• Bilingual

Licenses:

• Gaming Registration
• Alcohol Awareness Card

Machinery or Work Equipment Used:

• PC, printer, copier, color monitor

Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.