Essential Job Functions:

• Reviews evaluations conducted by Slot Supervisors.

• Coordinates training and scheduling of personnel.

• Trouble-Shoots issues with the sports wagering kiosks, such as ticket jams.

• Ensures compliance with all federal, state, and local regulations as well as the company’s internal control procedures and policy.

• Protects company assets and ensures compliance with Title 31, to include Multiple Transactions Logs, Currency Transaction Reports, Suspicious Activity Reports W2G’s, etc.

• Utilize casino management system computer functions i.e. making Reward Cards, point redemption, and authorize/issue comps.

• Settle customer disputes.

• Create and implement Standard Operating Procedures in accordance with gaming regulation.

• Promotes positive guest relations by having knowledge of all amenities, events and promotions throughout property.

• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)

• Must have ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise, as required.

• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

• Perform miscellaneous duties as assigned.

Job Qualifications:

• Experience Required: 5-10 years in the industry.

• Education Required: High school diploma or equivalent. College degree preferred.

• Skills, Knowledge and/or Abilities Required: Complete knowledge of all gaming regulations; Good communication skills and ability to interact with people on a professional level; Ability to carry out directions.

• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.

• Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift.